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CareAR

Remotely see and solve issues from anywhere.

Make Expertise Accessible - Live visual assistance and guidance for remotely seeing and solving issues, anywhere.

CareAR enables service teams anywhere to instantly provide remote visual AR support for their customers, employees and field workers. Enable access to remote experts or agents to deflect costly dispatches and reduce time-sensitive resolutions, while fostering safety.

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How can CareAR help my business?

Deliver live visual assistance and guidance for remotely seeing and solving issues, anywhere

Built and certified for the modern field services–enabled enterprise, CareAR delivers critical context through real-time, visual augmented-reality interactions, instructions and intelligence as part of a seamless digital workflow, so that resolution can be achieved faster, skills gap and resources can be optimized, and operational costs can be reduced.

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Faster Time to Resolution

Resolve issues rapidly

Gain instant visual context – spend time solving the problem versus assessing the situation.

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Higher First-Time Fix Rates

Fix it the first time

Annotation suite of tools for more effective guidance and accurate resolution.

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Integrated Into the ServiceNow Platform

Built to scale

Customer Service, Field Service, IT Service Management (CSM, FSM, ITSM), Knowledge Base for easy workflow and application integration.

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Avoid Costly Dispatches

Save time, money, and avoid headaches

Increase remote resolutions and decrease unneeded dispatches through visual assistance and guidance.

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What are some of the features of CareAR?

Revolutionize the service experience and deliver significant operational efficiencies and real business value.

CareAR envisions a world where human intelligence and information are augmented with contextual data delivered on-demand across devices from desktops to drones to support any situation from the “chair to the air”.

ENTERPRISE CLOUD PLATFORM WITH EMBEDDABLE API'S

Built for scale on a global infrastructure and for easy integration with our embeddable API’s

SCALABLE HD VIDEO AND AUDIO COLLABORATION

Designed for crisp video, audio, doc sharing quality while resilient across low latency and challenged “field-based” networks

AUGMENTED REALITY 3D SPATIAL MAPPING

Our patented technology detects and interacts with 3D objects and their spaces for anchoring, persistence, and occlusion

AUGMENTED REALITY SUITE OF TOOLS

Comprehensive tools for remote service teams to accurately annotate, guide and instruct as if actually on-site

1-CLICK CREATE AND CAPTURE CONTENT

Create, capture, and save images and video recording from live service sessions auto into service tickets and knowledge base with 1-click

WIDE SUPPORTED DEVICES

Desktop Mac and Windows, mobile devices iOS and Android, and Smart Glasses

ENTERPRISE AR ANALYTICS AND DASHBOARD

Tag and track teams, content, interactions, usage, and location data in order to manage and measure critical KPI’s

SERVICENOW PRE-BUILT AND CERTIFIED

Integrate and extend AR for ServiceNow digital workflows with Field Service, Customer Service, and IT Service Management

What if you could put mundane, repetitive tasks on autopilot?

Xerox® Robotic Process Automation lets you automate manual tasks across business processes. Do more in less time and with fewer resources.

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Get started today!

Fill out the form below and a team member will be in touch with more information:

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Are you currently a Xerox Business Solutions Hawaii customer and need to order supplies or request service and support? Please visit our support section for details and to ensure a prompt response.

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